Openreach made a somewhat comical gaffe this week after they told an end-user, who lives in a copper “ stop sell ” area and was trying to order a Fibre-to-the-Premises ( FTTP) broadband service, that the best way to resolve a problem with getting his UK address recognised was to “ place an order for a telephone service only “. Then the. Re: BT Manhole infront of front door. Turn the Openreach fibre modem's power off, then. I was just thankful for the brilliant broadband. There is no law regarding your master. Hey LegalAdviceUK,. Those wishing to submit their artwork have until midnight on April 20, with the shortlist set to be announced on April 30. If you’ve got one of these, try these checks. He didn't even bother getting the Openreach modem out of the box or. Fix broadband problems in my new home. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. Openreach have a standard process as you would expect when installing full fibre to a property, this including the external box you make reference to and its called a CSP. Cut 50mm above ground level. According to Suffolk police, a number of BT Openreach boxes were broken into and £60,000 worth of copper cable has been stolen. , You have placed a new cable across my property to close to the house This is normally done from the test socket of the NTE5 (having removed the front cover/filter plate and using a micro filter. . It's not. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. They plug the fibre cable into the DP. 25,842. Don't just switch it off at the mains as this will mean the back-up batteries will kick in and the. Most broadband providers, with the exception of Virgin. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. TWO BT engineers have been out to the property , and confirmed there is nothing they can do. Back in the day when Openreach used a different type of cable (round not flat) it. Hi, The tree outside my house on the footpath is effecting my Broadband signal. Wire a new connection from inside the 5C for broadband, assuming it is filtered inside the back plate. Openreach has collected 90 reviews with an average score of 1. . The collision happened on Monday, April 5, on the roundabout at the bottom of Centenary Way. Re: Openreach box looks fine but no Internet. The telephone line from the telegraph pole to the house is attached to the barge board at the front of the house. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. Post 3 of 20 1,061 Views. As others have posted here before, new-build Openreach FTTP installs have a small enclosure that fits over a standard recessed single or double socket back-box. 04 Sep 2021 11:04 AM. They both requested Openreach engineers, with the second being booked for 20th. Re: New Fibre cable broken - no repair in three weeks. Full Fibre (Fibre to the Home): Check your wiring and set-up. Openreach New Site Builder's Info Pack - Free download as PDF File (. We’ll do what we can to help. If someone answers your question correctly please let other. Reply. If there isn't then they will offer you one and you can ask them how much to move the pole. If you have found this solution helpful please tick this as the answer. According to Suffolk police, a number of BT Openreach boxes were broken into and £60,000 worth of copper cable has been stolen. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Adding new electrical devices. ) services and on to a new all- IP network, which will occur in areas where over 75% of premises can get their Fibre-to-the-Premises ( FTTP) broadband network. Its a private property and new build. ballingall said: Even with a CBT that is not commissioned (active) it would not bring on a Loss light, the loss light means that there is not enough or to much light coming down the fibre from the CBT, so the issue with yours seems to be either a dirty port in the CBT, not spliced, the engineer has broken the cable when pulling, or his. The roads and footpaths are private property until adopted by the local authority, until then no one has the ‘right’ to put any services in the footpath, it can take a couple of years after the development is finished. Changing and reconnecting the leads but nothing changes. there should have been some excavation work in your area , and now , there should be an access point installed at the boundary of the footpath and your ‘garden’ , the fact it’s says ‘soft’ , unless a mistake was made by. Broken links. As you can see there are 4 lights at the top of. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. •Duct to be cut flush to the internal box wall •Duct must not enter through corners and be no less than 75mm from the side wall •Duct to enter wall no less than 450mm from the top of the frame Box Dimensions (mm) Excavation Size Box Opening Size Box Type X1 Y1 X2 Y2 Z a JBC2(N) 1650 1110 1220 680 Min Depth 635 Max Depth 900 22501-12-2014 10:13 PM. Im assuming from the original BT socket 2 and 5 goes to the corresponding ones on the replacement socket, where do wires coming off of A and B go. Troubleshoot with experts in the Answers forum—and build your own how-to guides to share with the world. His test showed that the internet signal is coming in the house so it must have been the box. Emigrate to somewhere with FTTP. Make sure you give it enough time to power up before you try to connect to it again. Openreach equipment on my house. Its a private property and new build. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. NOTE: I only provide help on the forums and NOT via PM. e. 67 Comments. The new product makes it possible to offer a standalone ADSL broadband line with optional IP -based (digital) phone services. 8. No, only the lights mentioned - PON, POWER and PORT 1However, the current hardware only supports 1Gbps Ethernet speeds, while the new ONTs being used on Openreach’s 1. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. I’m afraid we don’t stock Openreach modems to order these ourselves so we’ll need to arrange an engineer to replace this. Broadband fees for householders will be going up in line with inflation from April 2023. To report an issue to Virgin Media, call 0870 888 3117. Dropwire 10 demands particular care in stripping, as it contains supporting wires which are very sharp when cut. The suggestion by @Attie and @grawity of using a coupler and an SC/APC cable proved to be successful. An Openreach modem is a white box that looks. If you can prove a fault they have to fix or compansate. PON solid green. If you haven’t heard of Openreach you won’t be alone. Openreach offers 10G backhaul services. I have every sympathy for you, but sorry to say you are facing a very difficult problem. e. Designed by westhill. Published: 04 Jan 2021 14:45. An Openreach modem is a white box that looks. route overhead cable underground. It’s happened to a few people. Re: Fault Light on Openreach Fibre to the Premises Box. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. Openreach can't complete my fibre installation until two defective poles have been replaced, which is in hand. Should be near the telephone extension sockets on display. Please note that our BT Complete Wi-Fi discs have always been on loan to you, so these will need to be returned to us as well. The email address can be found in the briefing our Openreach Streetworks Consultant has shared with you. We've also set up a dedicated Highways Authorities e-mail address which you can use to contact us for updates on any existing defective apparatus issues including updates and escalations. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit. Footway box • Customers may not be able to place orders and • Bending radii exceeded causing reduced remedial work may incur additional costs. Its provisioned by Openreach so as others say you get a limited selection of ISPs. Had some ground works done a few years ago (drain repair) and we found a section of the phone cable, it isn’t in any channel or conduit, just buried alongside sewage, gas and electric services (yes. Meanwhile the Openreach engineer has done the indoor part of the installation (apart from re-purposing the Hub of course) and terminated the fibre in the outside box ready for the incoming cable. BT's Openreach division, which runs the UK's broadband infrastructure, should become a distinct company, but not be split off from the BT group, says regulator Ofcom. So if your spaghetti junction is indeed the first entry point for the incoming line, then just move the master socket to there & break the link to the hall. 90% unfavorable 7% positive. If you have found. 13 January 2021 at 10:41PM. 5 mm wire. No, you are not allowed to change the external cable. Turn the Openreach fibre modem's power off, then back on. 02/04/2023 – We’ve reviewed our build plans and currently we can’t deliver to your. If you are installing the ONT opposite the cable entry hole, you will need to install a flush mounted single or double back box on the internal wall where the ONT is to be located. [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. - Openreach maintains the UK's local access network - We know where fibre broadband is effecting your phone or broadband supply please contact your provider's contact details. I have lived here for 5. Is there a way to contact openreach to enquire? Used there post code checker and it. Openreach ONT enclosures. Or just try the Hub Two and only spend your money after you have seen how well it performs. However, do note that if the damaged cables are your side of the Openreach box, they are you responsibility, not Openreach’s. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. Use the drywall patch kit to patch the hole. The 5 Pilot Exchange Closures. We'll use the information you provide to report the issue to the necessary maintenance team in your area. TEL 1-2: On (any) The fibre home phone line is live on your modem. gin123 Posts: 4 Newbie. Find out more. @imogen31. Once you've chosen a deal, you can click on the button to go through to Sky's website and make your purchase. #2. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. ”. 19 EST. Cue several months of waiting. @Mark20 You will need to contact Sky to report this external fault. Openreach made a somewhat comical gaffe this week after they told an end-user, who lives in a copper “ stop sell ” area and was trying to order a Fibre-to-the-Premises ( FTTP) broadband service, that the best way to resolve a problem with getting his UK address recognised was to “ place an order for a telephone service only “. Openreach introduced these in 2016 and in 2019 it became possible to upgrade them to handle 512 ports (we don’t have any good pictures of the. £9. Push the cords into the hole in the wall. Press the Power button on the back until all the lights go off and wait for 5 minutes. TEL 1: Digital voice customers can use this to plug in a telephone. Openreach: Developer Guide 8 Installation for houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. 18 Oct 2002. Go to solution. This was at 11. Outdated content. The reason BT Openreach is special is because it took over the BT. By the way, if you are using the openreach box, that cannot be replaced at this time with custom equipment due to BT's current setup in the cabinet itself. My fibre cabling is tied to a drainpipe (from the outside wall box to the entry point) and I am having new guttering and downpipes in the spring. Sometimes the wiring has been installed by the builder or electrician, with no thought to the end users requirements. 33 for each calendar day that the service is not repaired. If so you can either just ignore it or bypass the unit altogether and plug the power lead directly into the ONT rather than the BBU. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Sent to Boston Borough Council less than a minute later Concrete cover to BT Openreach box is missing/broken. Its the fact that I have had to repeatedly take time out of my day to indirectly chase Openreach or wait for an engineer to fix the problem or and so far they have. Just to be clear, here are the lights:Re: Question about Openreach laying cables. Business, Economics, and Finance. For example, providing services to a tenant. Sponsored Links. Technically it's the responsibility of whoever damaged the cable - pass the details of the neighbour and the contractors details if you have them to BT and fully explain to the engineer what happened. If and when you order FTTP OR will replace your current phone line with a hybrid copper / fibre cable (though in due time I suspect it'll be fibre only). Erica122. . Internet providers and manufactures. Openreach have since informed us that the trial will run for 4 weeks, starting on 23rd August 2021, and will target around 600 residential orders. Yes, this is mine. 86 per metre for single bore, £0. According to the Press and Journal, Openreach’s wireless link to the Inner Hebridean island (said to serve about a quarter of the local properties), which comes from a radio station at Tobermory on Mull, broke down a. 0 LikesWhen Openreach binned off FFC’s they brought out the new Inside/Out EZ Bend Cable with the Factory Fitted SD Connector, again this could be stripped back to a Micron Core Layer for the Internal Part and the Outer Sheathing left on for the outside. The telecommunications services described in this publication are subject to Wed 23 Nov 2022 // 12:44 UTC. The cable has already been placed from manhole to my house a few weeks back. Have tried different Ethernet cables, will try connecting to the ONT using PPPoE, I haven't tried that. Firstly apologies if there is somewhere better for this. If I manually remove and insert the WAN ethernet cable, the internet connection returns. On top of that Openreach ’s modems come shipped in a. Step 1: Check your Hub. The engineer was told. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. I found this out the hard way, early in my engineering career. Track your order and delivery. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. We build and maintain the UK’s largest broadband network. If you can find the outside box, I'd be inclined to remove the wiring your side of that box. Get the Huawei version of the Openreach modem if you can, it's technically better than the ECI. Discover the differences between FTTP and FTTC. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. Or you can call Crimestoppers on 0800 555 111. But you will have heard of BT, BT Broadband. •. Try a new cable if needed. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Openreach declares that 93. It’s important to resolve those issues, but website optimization is about more than that. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. If you wish, a member of our security team will then be in contact with you. Business, Economics, and Finance. Line Down-Very Poor response from Openreach. Openreach, the infrastructure arm of UK telco giant BT, looks set to prioritize existing projects rather than starting new buildouts of its fiber broadband network as it seeks to control costs amid surging inflation. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. deleted. You need to contact Utility Warehouse and get them to contact Openreach and ask for an external re-arrangement of your line. If your provider needs to send an engineer then they should. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). If you’re a highways authority and you see faulty. Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. The hyperoptic router and a genexis fiber twist box were already in place so I just followed their instructions over the phone to set it up quickly and it has been working fine since. The telephony component with FTTC is copper all the way back to the exchange. 4). 5% that fail that concern developers who have to face the flak from angry buyers. 'Fibre to the Home' means we'll install fibre cables all the way to your home. 3bn for the six months to September, while pre-tax profits were down 5% to £1bn. Find out who to contact if you have a problem with your phone or broadband,. Amount of compensation. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. bobblet35 • 15 hr. @DaveR118. Openreach seem to have broken my phone line. 0. This explains why it was, and still is, known to many as 'BT Openreach'. Re: Manhole cover broken for momths. • The enclosure will fit over a double back box to allow the connectorised cable to be inserted through the back of the unit Screw Positions Template Screw fixing positions . (This number is reserved for calls about our. Draytek or Netgear, they'll all have been tested by Openreach to work correctly with their network. 16-11-2019 4:22 PM. However folks aren't forced to buy a Persimmon home, if they want a choice of up to 700 ISPs, then plenty of developments out there which have Openreach fibre or copper instead. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Openreach equipment on my house. We aren't due to move in till August but trying to find broadband options. UK telecoms regulator Ofcom has given the go-ahead to Openreach’s Equinox 2 discount pricing scheme, despite earlier criticism from smaller network operators that it allows the dominant player to undercut them. 131 Views. This will not be repaired as such, it will require the old frame digging out and replaced with a new frame and lid. To keep things tidy we'll remove older comments from time-to-time. CryptoRe: How do I report a fault to Openreach. Then call 999 as soon as it’s safe to do that. 2 million in. I approached the Opeanreach employee at the other house. @bill888. Off the shelf "routers" are really a modem, router, switch, and access point all rolled into one box. Fix a problem. 54 for 2 bores and ducts with 3 or more bores are £0. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. An Openreach modem is a white box that allows customers with a Hub 3 or Hub 4 to get access to superfast fibre speeds. This would mean moving the entry point about 2 - 2. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but. By phone 0808 1002440. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Its lights should all glow a steady green. The people doing the barge boards are saying they cannot touch cables or wire so I assume that I will need Openreach to be. The two sizes won’t punch down on the same connector pin together, so you would need to be clever with jelly crimps and 0. g. The BBU is no longer fitted to new installs as it was only there to provide power for. Broadband is self install, so if you have an existing master socket, then all you will need to do is to plug in the BT Smart Hub 2 when it arrives. The fixed price for moving the Master socket is just for that. Connecting internet for the first time. Posted by a Superuser, not a Sky employee. Openreach ONT is communicating with the BT Exchange. Try new cable if needed. Just a contract. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. Rented propertythere is a Huawei: Openreach modem fitted, but I have a Hub 6 on an infinity package, how do I set this up? Does the openreach box need turning off? and simply plug the hub 6 into the double socket without the filter? Seems odd to not us the openreach box if that is the case, as yet we have no broadband on the hub 6 only the flashing purple light?More than three million homes and businesses have already taken up an ultrafast service over the Openreach network, a take-up rate of more than 30%. Join the 2,015 people who've already reviewed Openreach. There are a few things that make BT Openreach stand out from the competition. Openreach modem dsl light off. 28. Having trouble with broadband or phone in your new-build home? Here are some things you can try. Consumers say: Talk about a, Broken landline. Delayed repair following loss of service. The BT Telephone line passes directly through tree branches to my house. Openreach has 535 reviews (average rating 1. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. Off (all) Ethernet cable to Hub is not inserted or broken. If you want to keep the extension in the hall then that would need a regular single BT431 faceplate to avoid confusion in the future, together with the correct connection to the master. Why you can't just be posted it and hook it up yourself I don't know. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. 0 Likes. These lids cover boxes which generally contain small customer connections. 26th January, 2023. Coronavirus: Delivery, installation and repair information >. Solved: Struggling to understand the necessity for a Customer Splice Point with the way. ”Openreach Land Line Exchange Closures 2023. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local. 00L) + ; 2x Mini. Once that’s done we’ll arrange an appointment for the Openreach team to do the work and we’ll keep you updated throughout the order process. I’ve moved into a new build and I have an Openreach box on the wall, I believe is for fibre which I don’t want as I just. A larger ONT in a box with the fibre entering in the rear of the housing is preferable to a small ONT where there's a mess of wires hanging out of it. Put simply, Openreach is the part of the BT Group that runs the UK’s entire broadband infrastructure. 46 Comments. Discover Openreach and what we do. Check physical connection at both ends of the cable between the Openreach fibre modem and Hub. Optical: This hosts the fibre optic cable that comes from the exchange to your house. Highlinder Answer. My brother, who is also with Plusnet, upgraded to fiber but they have not fitted an Openrech box but. However I just noticed that there is also an openreach box in the same cupboard which is. At present Openreach is on the long journey. e, loss of access to the internet (not the router). I will no longer be able to use the internet for home shopping. Produced by Openreach. Damaged green cabinets or cabinets with open doors. Box furniture items slot into moulded pockets within the chamber, eliminating the need to cast-in fixings or drill on site. 8Gbps product pilots will have a max rate (interface) of 2. Let's fix the world, one device at a time. Openreach, the infrastructure arm of UK telco giant BT, looks set to prioritize existing projects rather than starting new buildouts of its fiber broadband network as it seeks to control costs amid surging inflation. 5% cent of new lines were installed in time in the last quarter of 2014. Mar 30, 2023. My Google WiFi router connects directly to the Openreach box and I use a 2nd port on the Google router to run an Ethernet cable to a switch, which then provides a connection to all other connected devices. Some modems have multiple ports. Please note: If the engineer needs to run your cable from a telephone pole,. Urgently needed openreach socket replacing phones nor working but line is fine box broken its a dual one Internet and phone line box . You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. Consumers have a lot of options when buying a new VDSL2 router for their ‘up to’ 80Mbps capable (66-63Mbps average) Fibre-to-the-Cabinet based broadband ISP connection but strictly speaking you should be using an Openreach approved model. Beauty is in the eye of the beholder. If you. After all, YOU may not need it, but from their perspective, the following property owner may require it. Openreach is the infrastructure division of Britain’s telecoms giant BT, and provides a nationwide. Fix broadband problems in my new home. There is a power adaptor that plugs into the mains and the other end plugs into the FTTP box, this powers it all up. Sadly a fair few of Openreach ’s ( BT) green broadband and phone street cabinets in Sheffield (England) are “ often targeted with graffiti . For example, providing services to a tenant. Locals and visitors in Milldale currently. You might find that it's perfectly adequate. I then saw a solid red LOS light on the openreach fibre box. BT is separating from Openreach. News When to contact Openreach First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach. Message 5 of 18. Seeing as you just had fibre installed (Infinity) you missed a golden opportunity to get it moved as part of the install. A. Alternative broadband providers are about to begin a new trial that will, for the first time, grant their engineers the ability to replace an existing copper dropwire on an existing Openreach pole (telegraph pole) with a new optical fibre one for gigabit-capable broadband, albeit only under certain circumstances. Step 2: Hub lights. 16 July 2021. txt) or read online for free. Openreach ( BT) has today published the next batch of 77 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. Apologies for the inconvenience caused. Home Hub, Smart Hub. The company confirmed the reinstatement of a dividend to shareholders. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. ago. NOTE: Openreach aims to cover 4. Pictured is an upgraded version of their H200 series cabinet, which enables it to handle up to 384 ports for FTTC (VDSL2) based superfast broadband connections. 9mm core. Especially if they aren't all taking 1G service. . Some ISPs weren’t particularly pleased when the operator originally stopped supplying the devices, not least because being able to use Openreach ’s own VDSL2 modem made support easier (i. a familiar / shared platform, quick to update firmware and easy to replace faulty kit). The more bores the larger the duct. If you’ve got one of these, try these checks. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. Lloyds Banking Group has pledged to retain the independent board brought in to oversee the sale of The Daily Telegraph during a government probe into its potential purchase by an Abu Dhabi-backed. The POWER and LAN LEDs are lit. For the World of good it’ll do he could write War and Peace on what the actual issue is but the Work Allocation Controls seldom ever read the notes, that’s if it even has. Well two out of three ain't bad. This is a small network termination point. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. Suspect the engineer did a line test and found an issue. Reply. Same outcome as many others. Page 19 How to build a fibre network - version 7. First, you need to determine where the Openreach master socket needs to be installed. The rules do differ depending on whether your property is served by the pole in question. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. Post 3 of 20 1,061 Views. To keep things tidy we'll remove older. rombic. The Openreach engineer asked if the router was fibre compatible (FTTC) and when I told him it was he said that was good as he'd already plugged the RJ11 cable from it into the wall socket. Once that permission is granted, your address might be added to our plans. BT socket. Find out more. If you can, gather as much information as possible including any vehicle registration numbers. The first thing to check is that there is 1 cable (with 8 individual wires) per outlet and that all the 8 wires appear to be connected. Their responsibility terminates at their. I am wanting the fibre to feed the Openreach supplied ONT into my router, which is in the understairs cupboard. Paint to match your walls. Both these items are used by BT Openreach, and are extremely robust. Depending on how well you get on with your neighbour you may want to tell them beforehand, else they may receive an. Coronavirus: Delivery, installation and repair information >.